I just bought a used collector's, L.L. Bean edition Subaru, and several critical problems were encountered when driving it home. I managed to get it to Chris and Tracy for a NC state inspection where their expert Subaru mechanic gave it an extensive diagnosis of what repairs were required because of the seller's hack mechanic. They were extremely cooperative, pointing out deficiencies that required immediate attention along with other, not so serious repairs. Since I've brought my other Subaru to them for nearly 2 years and they've provided service above and beyond other repair shops, I totally trust their honest appraisals of required repairs at reasonable prices, they're sincerely concerned with customer satisfaction on a personably professional level, strive to accommodate customer requests, and communicate exquisitely. I've praised their performance to friends of mine who've been hoodwinked by other car service shops and will be availing themselves of The Car Guys services when necessary.
Paul, thank you for your continued trust in us! We're glad our Subaru expert could help with the new car and provide comprehensive repairs. It's fantastic to hear we've consistently exceeded expectations and delivered top-notch service. Your recommendations mean the world to us. We'll always strive to keep up the personalized, transparent, and customer-focused approach that sets us apart. Looking forward to serving you and your friends whenever you need us. Safe travels!
- Wilmington - Carolina Beach Rd