Extremely satisfied with the work that Car Guys performs. We have had 3 cars obtain service and no issues. Very professional, courteous and knowledgeable. However, I did not like the fact that nowhere is it stated in the front or at the counter that there is a fee for using a credit card. Nor did the associate, when he asked how I was paying, and I said credit card, he did not tell me there was a fee. If you are going to charge a fee, YOU need to let the customer know.
Dear Linda, we appreciate your kind words about our work. We strive to provide a transparent service at all times, and we apologize if the credit card fee was not clearly communicated. Thank you for bringing this to our attention, and we will make sure that our payment policies are more prominently displayed. We value your feedback and look forward to serving you again soon.
- Wilmington - Market St